Refund Policy for MAMOOT Construction Company
Effective Date: 01/03/2025
At MAMOOT Construction Company, we strive to provide our clients with the highest quality construction services. We understand that sometimes things may not go as planned, and we want to ensure that our clients feel confident and supported throughout the process. This Refund Policy outlines the conditions under which refunds may be considered.
1. Refunds for Deposits and Payments
Deposits:
Upon agreement to commence a project, we typically require a deposit to secure your spot on our schedule and to cover initial material and labor costs. Deposits are non-refundable once work has commenced, as they cover preliminary project costs.
Payments for Completed Work:
Once work on your project has begun or is completed, payments for services rendered are generally non-refundable. If the work is completed to the specifications and standards agreed upon, no refund will be issued.
2. Cancellations and Termination of Projects
If you wish to cancel or terminate the project before work has started, you may be eligible for a refund of your deposit, minus any costs already incurred by the company for materials, labor, or scheduling. Cancellations must be made in writing, and the amount refunded will depend on the stage of the project.
- Before work starts: If you cancel before work begins, a full refund of the deposit will be issued, minus any administrative or preliminary costs.
- After work begins: If you cancel after work has commenced, the deposit will be retained to cover costs already incurred. Depending on the extent of work completed, we may issue a partial refund.
3. Issues with Workmanship
At MAMOOT Construction Company, we pride ourselves on providing quality construction services. If you are dissatisfied with the workmanship or materials used in your project, please contact us within [X] days of project completion. We will review the issue and work with you to resolve the matter, which may include rectifying the issue at no additional cost.
If the issue cannot be resolved to your satisfaction, and we are unable to reach a fair solution, we may consider a partial refund based on the value of the work in question.
4. Refunds for Materials
Refunds for materials are subject to the following conditions:
- Materials that have been purchased and installed are non-refundable.
- Unused, unopened, and returnable materials may be eligible for a refund. A restocking fee may apply.
5. Non-refundable Services
Certain services, such as consultations, design services, or custom orders, may not be eligible for a refund once initiated or completed. These services are non-refundable as they require significant time and effort to provide.
6. How to Request a Refund
To request a refund, please contact our customer service team by phone or email. Provide your project details (name, project description, invoice number, etc.) and the reason for your refund request. We will review your request and respond promptly.
7. Processing Time for Refunds
Refunds that are approved will be processed within [X] business days, and the amount will be credited to the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
8. Dispute Resolution
If there is a dispute regarding a refund or the services provided, we encourage you to contact us directly so we can resolve the issue in a fair and timely manner. If a resolution cannot be reached, you may seek alternative dispute resolution methods, including mediation or arbitration.